FAQ

1. General
   
   

   Why join Interwin.com?
   Interwin is safe, secured art Live Dealer Casino, Sports, Keno, Lottery and many more. You will discover real exciting gaming leisure with attractive promotions, bonuses, highest rebates and loyalty program.
   
   How do I open an account with Interwin?
   Just visit www.Interwin.com, click "JOIN" button which you will be guided with easy steps and your way for more exciting experience.

2. My account
   
   

   How to open an account with Interwin.com?
   We make it hassle-free, fast, and simple to open your account at Interwin. On the home page of Interwin website, click on the " Join " button on the top right-hand corner of the page and you will be brought to the registration page.
   
   Please fill in the following information:
   
   Username
   - Please name your unique identifier that you will use to login with.
   Password
   - This is not case sensitive but must be between 8 to 10 characters long that consists of letters and numbers (two numbers minimum). Always remember to keep your password confidential.
   Full Name
   - Please make sure that you enter a valid full name for payment verification purpose.
   Date of Birth
   - Please enter a valid date for verification.
   Contact Number
   - Please provide a valid contact number for better assistance and for your account safety.
   Currency
   - Based on your desired currency that you wish to use for depositing/withdrawal and wagering.
   
   Notes:
   You will also be asked to accept the Interwin terms and conditions and confirm that you are over 18 years of age.
   
   What if I encounter password error?
   
   For situation such as password error, kindly check and make sure your password is being entered correctly, it needs to be between 8 to 10 characters, 2 or more of which need to be in numbers. If not resolved, please do not hesitate to contact our Customer Service Support representative on Live Chat
   
   Is my personal information and transaction secure?
   
   Our site is developed with your personal privacy and security as our primary concern. Interwin is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.
   
   Interwin.com reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.
   
   For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.
   
   Account Safety
   
   You will need to enter accurate information such as "Update Profile", "Banking Details", "Contact number", "Email Address" to get full validation. Please make sure your contact number and email address is correct before verifying it. Note: Please contact our Live Help if you need to change your email and phone number before verification request is sent.

3. Payment
   
   

   How to Deposit?
   
   You are just a step away before placing bets in Interwin, you will need to fund your account using one of the following below deposit options:
   • Bank Transfer via your local bank account
   • Help2Pay/EeziePay
   
   Notes:
   Interwin are favourite for our speedy crediting of funds to your account and experience. Thus, please use above recommended deposit options as described above. We do not accept all kinds of deposit by "Cheque" or "Bank Draft" (Company OR Personal Cheque) as your deposit method.
   
   Types of Deposit below:
   
   a. How do I make a deposit using Bank Transfer?
   
   Bank Transfer is a deposit service that is available from the following countries only:
   • Indonesia with IDR - denominated account
   • Malaysia with MYR - denominated account
   
   STEPS
   
   Step 1: Kindly contact our Customer Service Support to obtain our details. Click here
   
   Step 2: Please arrange for the deposit of your funds into the provided bank account.
   
   Step 3: Kindly login into your Interwin account,
   • Click on Deposit
   • Select Bank Transfer Method
   • Enter all the requested information on the page
   • Upload a copy of the official receipt if necessary then submit
   
   Notes: Please note that your deposit through Bank Transfer will be processed and reflected in the Main Wallet when the funds are received by our bank.
   
   b. How To Use Help2Pay/EeziePay?
   
   STEPS
   
   Step 1: Please login into your Interwin account,
   
   Step 2: Click on Deposit and select Help2Pay/EeziePay method
   • Enter amount and choose your e-banking account from "Bank" drop down menu
   • To submit your transaction is to Click "Deposit" Button
   • The system will redirect you to your Bank Secure Page. Please enter your e-banking Account
   
   Username and Password. Click “Continue” once you have enter the correct information
   • Your Bank will send you a Transaction Authorisation Code – TAC on your Mobile Phone.
   • Enter the TAC Code and click on "TAC Confirm" button
   • Please ensure that you have sufficient balance in your Bank Account
   
   How to Withdraw?
   
   Withdrawal is fast and efficient. You can withdraw funds from your Interwin account via the following methods:
   
   Documentary Requirements
   When processing your withdrawal request, we may, at our discretion, request for one or more documents from you:
   
   How do I withdraw funds using Bank Transfer?
   
   Interwin allows member to request for withdrawals to be paid directly to their bank accounts. Bank Transfer is open to Interwin members registered from the following countries:
   • Indonesia with IDR - denominated account
   • Thailand with THB - denominated account
   • Malaysia with MYR - denominated account
   • Vietnam with VND - denominated account
   
   In order to request for a withdrawal to be paid into your bank account, select “Bank” under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information:
   • Bank Account Name
   • Bank Account Number
   
   For the safety/protect of our members fund in Interwin accounts, we may, at our discretion, request from you one or both of the following documents:
   • A copy of your photographic ID with clear visible photograph
   • A copy of the bank account statement for the beneficiary account showing the account number and bearing your name (the account balances should be blanked off).
   
   It is easier at Interwin towards every member, you can scan these documents image and send to our customer service if required
   
   How long will I receive my money?
   For your account safety and implemented measured, so long we have received all details needed and processed any information you are required to send us in accordance with the Interwin withdrawal policy, any withdrawal request will be sent to our designated team for processing which is efficient. Withdrawal will be processed within the following time frames below:
   • Processing time: About 25 minutes
   • Reflect to your bank: Depend on Banking processing time
   
   Notes:
   All transactions will based on Banking processing time and policy. Please contact customer service support if funds is not received
   Is there any charges for deposit and withdrawal?
   
   Interwin will NOT charge our members for any deposits and withdrawals made to their accounts. Thus, please be informed that many selected banks, e-wallets or credit card company will have an additional transaction fees which Interwin will not absorb the charges. For better details with your bank, kindly check with your selected bank for the transaction fees. Interwin which may, at our sole and discretion, has the rights to terminate or remove the offer provided and firm policy on our terms & conditions applied.

4. Promotions
   
   

   How do I join a promotion?
   
   Interwin `s promotion may be sent directly to your inbox/SMS, so you can keep up to date with our most recent offers. Alternatively you can visit our Promotions page for own understanding and interested choice to see what is currently available or contact Customer Service for further enquiries. Terms and conditions applied to be eligible which is important to read it.
   
   Notes:
   To avoid being not eligible or missing out on great deals, every member is required to Claim their Promotions as per instructions guideline stated before promotions is overdue and NOT able to enjoy Interwin `s highest benefits.

5. Cash Rebates
   
   

   What is Cash Rebates?
   Cash Rebates is entitled for all Interwin `s members based on their daily total amount wagered in Live Dealer Casino, Sports, Lottery and Slots selected games only. Promotions T&C will be applied.
   
   How does the Cash Rebate works?
   Cash rebate will be calculated based on the turnover entitlement for each product that is eligible for the member. This will be based on the member `s daily total amount wagered on the rebate entitlement. Cut-off of daily calculation of stake is everyday 23:59:59 (GMT +8). Our system will run a daily computation of the rebate for each member and will be credited by next day
   
   Is there any turnover requirement for rebates if I would like to do a withdrawal?
   No rollover requirement is needed. Please contact Customer Service Support Live Chat for more details or related concerns.
   
   How to check my Rebates?
   Kindly log into Interwin and proceed to “Deposit” > "history"> Select ""Regate/Cashback and Period. There will be a remark that indicates the cash rebates with amount and valid turnover. Notes: All rebates will be credited to your account daily before 16:00:00 (GMT+8) after the promotion period ends.

   
   

6. Products
   
   

   1. Live Casino
   
   a. How can I be sure that Interwin Live Casino is fair?
   Interwin is Asia `s leading brand fully safe, which is secured and with fairness. All transactions are monitored
   
   b. Return To Player (RTP)
   Interwin is regulated and fairness for all members. Return to player percentage, or RTP%, is a measure of returns awarded by a game as a percentage of all bets made. The following table describes the calculated theoretical average Return To Player percentage for each game. These values are the mathematical calculation, based on the game design, including all possible results, and influencing factors such as number of decks, etc, and represent the expected average performance of the game over time. These values are based on historical records, and do not necessarily represent expected future payouts.
   Game RTP
   Baccarat 98.75%
   Dragon Tiger 98.90%
   Roulette 97.30%
   Sic Bo 90.63%
   
   c. What would happen if a dealer makes a mistake?
   For such unlikely event that a dealer makes a mistake, Interwin casino Pit Boss will be called to adjudicate on the situation. If the game can be continued, it will be resume fairly but if otherwise, the game will be cancelled and all bets returned.
   
   d. Can my bets be reversed or cancelled?
   No. All bets placed are final and not able to reverse or cancel. How many live games and Live casino providers Interwin offering? Interwin offering all famous live casino games as below table:
   
   Providers Game List
   Allbet Baccarat, Dragon Tiger, Roulette, Sicbo, 3Card
   Gold Diamond Baccarat, Roulette, Sicbo
   Evolution Gaming Baccarat, Dragon tiger, Roulette, Sicbo, Extreme Texas Hold`em, Triple Card Poker,
   caribbean Stud poker, Dream Catcher, Football studio
   Game Play Baccarat, Dragon tiger, Roulette, Sicbo, Super HI LO, Super Fantan, Blackjack, Fish PRAWN
   
   CRAB
   Dream Gaming Baccarat, Dragon Tiger, Roulette, Sicbo, 3Card, Bullfight
   Asian Gaming Baccarat, Dragon Tiger, Roulette, Sicbo, Win 3Card, Bullfight
   Playtech Baccarat, Dragon Tiger, Roulette, Sicbo, Casino stud poker, Soho Casiono Holdem, Hi-Lo,
   
   SPIN A WIN
   IDN Texas Poker, Domino, Ceme
   Ebet Baccarat, Dragon tiger, Roulette, Sicbo
   Sexy Baccarat Baccarat, Dragon tiger, Roulette, Sicbo
   Notes: The available games and providers might be changed and update time to time depend on markets availability
   
   2. Sports
   
   a. What is Sports?
   Sports is widely known for betting options and favourite among many. There are 3 providers currently which offering by Interwin with a lot of betting types:
   • C-Sports : CMD
   • Saba-Sports: IBC
   • S-Sports: SBO
   
   b. Is there a minimum or maximum bet limit?
   In Sports book, mostly are set with a minimum and maximum bet which also varies according to the event/match involved. Interwin advised to check rules and bet limit table for each game and bet types before placing any bets.
   
   c. Eligible to claim sign up bonus?
   Every new members can only claim one (1) Sign Up bonus during first time deposit and fund transfer into selected wallet. Existing member will not be able to claim for this bonus if claimed previously.
   
   d. Can my bets be reversed or cancelled?
   No. All bets placed are final and not able to reverse or cancel.
   
   e. Which kind of browser works well with Sports?
   Covering all major browsers such as IE6 & above, Firefox, Opera, Chrome, Safari and many more works well.
   
   3. Virtual Sports
   
   What is Virtual sports ?
   Virtual Sports are electronic games that generate visual feedback on a display device. Inspired by real sports these games originated from fantasy sports that were drawn using paper and pencil. The use of computers has transformed these fantasy sports from being mostly played by a group of friends or acquaintances in a local community to potentially being anonymously played from around the world. Virtual sport is presented on our site, which contains a wide range of sport games that available to be watch through our online casino site. They are Soccer, Basketball, E-sports, American Football, Baseball, Ice Hockey, Tennis, Badminton, Golf, Cricket, Volleyball, Handball, Snooker, Ruby, MotoGP, Darts, Muay Thai Cycling and Winter sports.
   • Virtual sports: Betradar
   • Virtual sports: Saba-Sports (IBC)
   
   4. Fishing
   
   How many Fishing game provider Interwin offering?
   Fishing become the most popular arcade fishing game that delivers exciting experience for players when they explore the deep sea. We have two major providers, which are GG fishing and Playtech Fishing offer the unique fishing experience on mobile. Catch every single fish by aiming and shooting your power nets in order to achieve the highest rewards. Here the chance to experience a true-to-life fishing even not going out to outdoor.
   • Fishing War: Spadegaming
   • Fishing God: Spadegaming
   
   5. Poker
   
   • What is IDN Poker ?
   • Poker is a family of card games that combines gambling, strategy and different skills. All poker variants involve betting as an intrinsic part of play, and determine the winner of each hand according to the combinations of players` cards, at least some of which remain hidden until the end of the hand. Poker games vary in the number of cards dealt, the number of shared or "community" cards, the number of cards that remain hidden, and the betting procedures.
   • With the latest technology, Poker offer everyone an opportunity to gain an unforgettable online gaming experience in mobile apps nowadays. It enables each players to connect anytime and anywhere, even enjoy your Poker games with only one hand. Find out more and download Poker apps on Android and IOS to enjoy your every moment on general, fast and private table.
   
   6. Lottery
   
   Does Interwin offer Lottery?
   Yes we do offer a lot of Lottery type as below:
   • QQKeno
   • Keno
   • The Ladder
   • Rock Paper Scissors (Oẳn tù xì)
   • SO DE: Vietnam Official Lottery (Số Đề Vietnam)
   • TAI XIU: Big or Small (Tài xỉu)
   • Thor
   • Lucky Derby
   • PK10
   • THAI Lottery: THAILAND Official Lottery (Số đề Thái)
   • Fast3
   • Number Game: Saba-Sports (IBC)
   
   7. Slot games
   
   Interwin Offering which games ?
   Slot game provide a comfortable game section for any players from every part of the world. The most imaginative creations and designs in online gaming are accessible on your mobile now. Our games are easy to be played, which including Spadegaming, Playtech, Microgaming, TopTrend Gaming, Ultimate, Game Play, Asia Gaming, Play n Go, and SCR888/918kiss

7. Mobile
   
   

   How to access Interwin mobile version site?
   Enter Interwin.org/m via any your phone browser.
   
   Is Interwin mobile site compatible to any phone and browser?
   
   Yes, as long as your mobile device is a Wi-Fi or 3G / 4G / 5G or capable phone with any browser (Chrome, Firefox, Safari, IE and others that is compatible) will be able to access mobile version on Interwinvn.com/m
   
   How do I log in using the Interwin mobile site?
   Interwinvn.com/m via any your phone browser. Once page is loaded, you will see on the right top hand side of the page, please click LOGIN. For new members, you can click JOIN to create an account with us.
   
   What are the products available through your mobile site?
   Here are the answers. All Sports, QQthai, Lottery, Gold Diamond, Dream Gaming, Allbet, Evolution Gaming, Game Play, Asia Gaming, Playtech, Sexy Baccarat (Live Casino) is current available on mobile version and enhancement still undergoing to offer more in near future.
   
   How to change to desktop version using mobile?
   To change to Desktop view simply click to the left top hand side of the page > choose Desktop

8. Technical
   
   

   Why can`t I log into Interwin`s website?
   
   Please ensure that you are logging in from a non-restricted country. Adding, kindly clear all your cookies/cache and close browser. Then, open again the browser and try again.
   
   If your login is still unsuccessful, kindly re-check that you have entered the correct information and try again. If you are still unable to log in, please contact Interwin `s Customer Service Support Live Chat
   
   Technical Safety
   
   Different kinds of aspects technical safety, hence, below are Interwin `s major precautions that have been established. Physical safety - Our servers are placed in highly protected premises, where all employees have been screened with security clearance. Security breach protection - Our servers are protected by firewall system. Data integrity - All Interwin `s communication between your browser and our servers is encrypted.
   
   Compatibility
   Interwin recommends Operating Systems, Browsers and Adobe Flash on below details:
   
   Screen Resolution
   For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to Optimum Screen Resolution to assist you in checking and adjusting your screen resolution if required.
   
   Windows 7, Vista
   - Internet Explorer 7 or later (download IE 9)
   - Mozilla Firefox 2.0.0.20 or later
   - Opera 9.01 or later (download Opera 11.51)
   - Google Chrome (download Google Chrome)
   
   
   Windows XP
   - Internet Explorer 6 or later (download IE 8)
   - Mozilla Firefox 2.0.0.20 or later
   - Opera 9.01 or later (download Opera 11.51)
   - Google Chrome (download Google Chrome)
   
   
   Windows 2000
   - Internet Explorer 5.5 or later (download IE 6)
   - Mozilla Firefox 2.0.0.20 or later
   - Opera 9.01 or later (download Opera 11.51)
   
   
   Windows ME, 98
   - Internet Explorer 5.5 or later (download IE 6)
   - Mozilla Firefox 2.0.0.20
   - Opera 9.01 or later (download Opera 11.51)
   
   
   Mac OS X 10.4 or later
   - Safari 2.0.3
   - Mozilla Firefox 2.0.0.20 or later
   - Google Chrome (download Google Chrome)
   
   
   Mac OS X 10.3 or earlier
   - Mozilla Firefox 2.0.0.20
   
   
   Adobe Flash
   Interwin advise using Adobe Flash version 9.0.115 or later. To check to see if you have a suitable version of Adobe Flash Player, click `Check my Flash version` which will launch a pop up window advising that `You have the required version of Adobe Flash Player installed` meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash. This is strongly recommended. We notice that a few features will be missing if you are using IE8 or lower since there is a limited support from Microsoft regarding to latest version of HTML5, CSS3, jQuery2.0, etc. Thus, please use higher IE version to have full usage. For "Others" enquiries If you continue to experience problems, please contact Interwin `s Customer Service Support Live Chat if we can be any of assistance 24/7.